Refund policy

Refund Policy
Last updated: September 2026

30-Day Money-Back Guarantee
Every Sentinel Detector order is backed by our 30-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, contact us within 30 days of delivery for a full refund.

How to Request a Refund
1. Email us at support@clickcraftventures.net with your order number.
2. Briefly describe your experience or reason for return.
3. We will respond within 1–2 business days with next steps.
4. Refunds are returned to your original payment method within 5–7 business days of confirmation.

Damaged or Incorrect Items
If your order arrived damaged, defective or you received the wrong product, contact us at support@clickcraftventures.net with a photo. We will send a replacement or issue a full refund at no cost to you.

Important Notice Regarding Chargebacks
We are a real, responsive team committed to resolving every issue quickly. Before initiating a chargeback or payment dispute with your bank or card provider, we strongly require that you contact us first at support@clickcraftventures.net. We respond within 1–2 business days. Chargebacks filed without prior contact may be disputed with full evidence including our refund policy, order confirmation and delivery records.

Non-Refundable Situations
- Requests made more than 30 days after the confirmed delivery date.
- Items showing evidence of damage caused by misuse or improper installation.

Product Safety Disclaimer
Sentinel is not a certified replacement for a regulated carbon monoxide alarm meeting UK or local safety standards. Always follow manufacturer instructions for placement, use, testing and maintenance. If CO exposure is suspected, leave the property immediately and contact emergency services.

Questions? Email support@clickcraftventures.net — we respond within 1 business day.